Windows Explored

Everyday Windows Desktop Support, Advanced Troubleshooting & Other OS Tidbits

The Woes of Cloud-Based Web Security

Posted by William Diaz on October 14, 2011

Our Production ISAs’ have an added cloud-based layer of security to protect our network from malicious web content. Every now and then, though, we run into false-positives. Some of these are:

Intentionally Corrupts Downloads

The Case Of The Corrupt Download & The Case of the Zip File That Wouldn’t Open

Stops web pages from loading by preventing the execution of legitimate scripts:

The following information is meant for the website developer for debugging purposes.
Error Occurred While Processing Request

Element is undefined in a Java object of type class coldfusion.runtime.CookieScope referenced as


  • Enable Robust Exception Information to provide greater detail about the source of errors. In the Administrator, click Debugging & Logging > Debugging Settings, and select the Robust Exception Information option.
  • Check the ColdFusion documentation to verify that you are using the correct syntax.
  • Search the Knowledge Base to find a solution to your problem.

Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)

Remote Address


13-Oct-11 10:02 AM


Results In Lagged Scrolling In Internet Explorer & Google Searches

Causes lagged or “jerky” scrolling in Internet Explorer 7-8 when more than 10 search results are set to display using Google.


This is only present in IE versions 8 and lower and specific to Google search. Other search engines (Yahoo and Bing tested) do not exhibit this behavior. This video provides an example of what this looks like using a web security enabled proxy and then using proxy with no web security.

Until we upgrade to IE 9/Windows 7, this is something our users will have to live with. Fortunately, most of them are not even aware you can change search preference in Google to return more than 10 results per page.


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