Windows Explored

Everyday Windows Desktop Support, Advanced Troubleshooting & Other OS Tidbits

Resolve That Application Crash The Easy Way

Posted by William Diaz on October 14, 2011


Sometimes Microsoft applications do a a good job at identifying the problem module when they crash. For example, in the Windows Vista/7 OS IE crashes with “Internet Explorer has stopped working”. Simply click the Details chevron to and look at the Fault Module Name:
SNAGHTML1b8ce9d
Armed with this, find out what application or add-on this module belongs to:
image
Update, disable, or uninstall it. In this case, disabling it in IE stops IE from crashing.
SNAGHTML1c1b006
Another example, Word hangs:
image
Looks like it’s waiting on another process. Perhaps some shared resource is locked up. Killing MovieMaker.exe resolves the Word hang.

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