Windows Explored

Everyday Windows Desktop Support, Advanced Troubleshooting & Other OS Tidbits

Posts Tagged ‘IE’

The Woes of Cloud-Based Web Security

Posted by William Diaz on October 14, 2011


Our Production ISAs’ have an added cloud-based layer of security to protect our network from malicious web content. Every now and then, though, we run into false-positives. Some of these are:

Intentionally Corrupts Downloads

The Case Of The Corrupt Download & The Case of the Zip File That Wouldn’t Open

Stops web pages from loading by preventing the execution of legitimate scripts: Read the rest of this entry »

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Resolve That Application Crash The Easy Way

Posted by William Diaz on October 14, 2011


Sometimes Microsoft applications do a a good job at identifying the problem module when they crash. For example, in the Windows Vista/7 OS IE crashes with “Internet Explorer has stopped working”. Simply click the Details chevron to and look at the Fault Module Name:
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Manual Discovery and Removal of Malware

Posted by William Diaz on October 6, 2010


If you have not had a chance, set aside some time to watch Advanced Malware Cleaning, an excellent webcast by Mark Russinovich. I used some of the techniques from that presentation to identify and remove malware on systems I have come across.

In the case here, the user would open Internet Explorer but was not able to connect to the Internet. This would happen a couple times a day. The problem was tracked down to the Proxy field not populating with the office ISA address and the field remained grayed out so it could not be toggled on directly. The issue could be worked around temporarily by editing the registry to enable the proxy but at some point it was getting removed again. I was already suspicious that this was related to malware because each day the user logged on, the virus protectionsuite would catch the same Dlls’ attempting to downloaded to the system and being deleted.

I would be using Process Explorer and Autoruns as my tools. Here were the first things I noticed:
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Go Digging for the Exception

Posted by William Diaz on July 4, 2010


After moving to a new Internet Explorer based employee time management system, I started noticing a slew of reports coming in where IE was crashing when trying to access any of the menus within the browser. The error always presented itself as: “Microsoft Visual C++ Runtime Library. Runtime Error!..
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