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Everyday Windows Desktop Support, Advanced Troubleshooting & Other OS Tidbits

Archive for October 1st, 2011

Uninstalling Doesn’t Mean Its Been Completely Uninstalled

Posted by William Diaz on October 1, 2011


I don’t trust uninstallers. They always tend to leave something behind. Every now and then one of these orphaned components still ends up not playing well with some other application or the OS, resulting in crashing user-mode apps or the kernel. A good example of this was a previous post where I was experiencing a BSOD when running Process Monitor (read about it here) after installing a Microsoft application.

So, we have a workstation that is about to be sent off to be re-imaged because iLinc, a web conferencing application, is crashing when the user tries to join a session. I intervene because I hate to see these issue written off as unexplained. Who knows, the system gets re-imaged, the user installs some application again and the problem repeats itself (which it would have been the case here).

It happened that Dr. Watson, the Windows XP post-mortem default debugger, was capturing the user-mode crash so I jumped in without hesitation:
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