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Archive for October 11th, 2010

The Case of the Failed PDF Print Jobs

Posted by William Diaz on October 11, 2010


I was asked to provide a second opinion to a case where a user was unable to print to PDF using the BullZip virtual printer. There were no errors of any sort but nothing happened anyway. The escalations team had already gone about deleting and reinstalling the software printer to no avail. The issue was also tested under different user accounts, where the printing also failed, which meant we were dealing with a system problem and not something isolated to the local user profile. i.e. the culprit likely resided in HKLM.

To start, our first clue revealed itself in the properties of the BullZip PDF printer:
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