Windows Explored

Everyday Windows Desktop Support, Advanced Troubleshooting & Other OS Tidbits

“The User Profile Service service failed the logon”

Posted by William Diaz on January 14, 2014


 

Today, I encountered the following on a newly imaged workstation: “The user Profile Service service failed the logon. User profile cannot be loaded.”

User-Profile

Often times when I encounter this it’s a simple matter of hacking the registry to fix it. This is covered in detail in this Microsoft KB You receive a "The User Profile Service failed the logon” error message. It also covered in one of my older (pre-MS KB) blogs.

The article, however, doesn’t cover the other scenario. Local admin and domain techs accounts could logon but not standard users accounts. This is often due to file permissions. For whatever reason, a system-admin protected file was created deep into the profile of the Default user account. This is where all new profiles are created from, and Everyone\Users must have at least read permissions for a new profile to be successfully spawned from the Default. The details are alluded to in the Windows Application event logs, event ID 1509:

Windows cannot copy file \\?\C:\Users\Default\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm to location \\?\C:\Users\TEMP\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm. This error may be caused by network problems or insufficient security rights.

DETAIL – Access is denied.

image

Looking at the problem file, we can see that the file has no permissions for Everyone\Users:

SNAGHTML566fb99

The solution is to delete the file (if non-essential) or add the correct user(s) and permissions. And depending on the location, you may need to uncheck Hide protected operation system files in Windows Explorer.

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