Windows Explored

Everyday Windows Desktop Support, Advanced Troubleshooting & Other OS Tidbits

Random Workstation Hangs

Posted by William Diaz on April 26, 2013


A user recently complained to me of application hangs. After pressing her, it turns out the entire workstation was hanging randomly and after some time would return to normal. I often refer to these as “soft hangs”, a hang in which the workstation-OS eventually recovers from (opposite a “hard hang” in which the system has halted and needs to be restarted with manual “button-intervention”). Often, this is caused by an excessively large disk queue that needs to be handled or a processor hog. Looking at the Windows Event Viewer under the System logs, I noticed an error on the primary storage device. I sorted the logs by the Source and could see that this had been happening practically everyday. The error was reported as “The device, \Device\Ide\iaStor0\, did not respond within the timeout period.” with an Event ID of 9 and source of iaStor:

image

Furthermore, she had complained of the issue before with her previous workstation before it was swapped out for the current one so I also decided to look at her previous workstation and noted the same daily errors. Both workstations were of the same model. With that, I decided to setup Event Forwarding for this error and saw that ALL workstations of the same model were reporting the this error. Some quick research pointed me to a known issues with the Intel Array Storage Technology (aka Rapid Storage) and SSDs that do not support one of its features known as Link Power Management.

To resolve

  1. Go to HKLM\System\CurrentControlSet\Services\iaStor\Parameters\Portn, where n=the hard disk (often Port0 for the primary storage). If the key Portn does not exist, create it*.
  2. Create the following DWORDS with a value of 0: LPM, LPMDSTATE, DIPM.

Since we have hundreds of these, a group policy preference was used to target the PC model hard drives affected (via wmi query) and push the reg hack firm wide. Afterward applying, the errors went away.


*The existence of the Portn key depends on the driver version of the Intel Array Storage driver. Version 10 and higher does not require the existence of the keys and values to enable LPM, only to disable.

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