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Archive for July 25th, 2012

Help! Everything Is Crashing

Posted by William Diaz on July 25, 2012


This is an XP workstation so likely the post-mortem default debugger is capturing the exception. I UNC-navigate to \\computername\Documents and Settings\All Users\Application Data\Microsoft\DrWatson. I grab both the drwtsn32.log and user.dmp files. They have recent time stamps of the day before which means that they were likely created as a result of the issue the user was experiencing. I start by examining the log file, starting from the bottom working my way up. The user’s initial complaint was the IE was crashing when going to various websites. I expected to find iexplore.exe process crashing in the log. A few searches in the text file later, I find IE crashing on that day:

Application exception occurred:
        App: C:\Program Files\Internet Explorer\iexplore.exe (pid=6828)
        When: 7/24/2012 @ 11:28:13.701
        Exception number: c0000005 (access violation)

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