Posted by William Diaz on June 1, 2012
This was initially described as a log off each time the user opened Outlook. This was the first time I heard of Outlook logging someone off their system when it was opened. This sparked my curiosity, of course, so I asked the techs working on this to leave it alone until I had a chance to look after hours. I started by connecting remotely to the Windows Event Viewer for the problem workstation to see if anything obvious stood out. After about a minute, the MMC console became hung and I could no longer browse events. I thought maybe the workstation became disconnected from the network, so I waited and tried again a few minutes later. I resumed browsing the event logs … only to get disconnected again. Logging in via RDP or VNC was also a no go, as I was getting disconnected after about 2 minutes, barely enough time to get pass the initial desktop and application loading and analyze what was happening. My next approach was to query the workstation for all the running processes via PsList from SysInternals (using the Front End for PsTools); maybe something might stand out and allude to what was happening:
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Posted in Troubleshooting, Troubleshooting Tools | Tagged: Autoruns, Crash, Dump, Malware, WinDbg | 2 Comments »
Posted by William Diaz on June 1, 2012
This mysterious issue arrived to me as an email from another technician. His caller wanted to know why an HTML linked image was not displaying in her Outlook message, instead displaying the red X. When I received the message, I could see the image. The obvious difference was that I was using Outlook 2010 & IE 9. The user and the technician were Outlook 2003 and IE 8. The difference between the two is that Outlook 2003 uses IE to render html content, whereas Outlook 2010 uses Word. Figuring the message content was privy to Outlook 2010, I wanted to open the image link in IE9. To get the image link, view the email as raw html by right-clicking an empty portion of the message and selecting View Source. You might need to scroll a bit depending upon how much html formatting there is but you can locate the image link by looking for src= like in the example below or the image extension:
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Posted in Troubleshooting | Tagged: Internet Explorer | Leave a Comment »
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