Windows Explored

Everyday Windows Desktop Support, Advanced Troubleshooting & Other OS Tidbits

Archive for March 16th, 2011

The Case of the Email Reply & Forward Hangs

Posted by William Diaz on March 16, 2011


This is another example of where you can use Process Explorer for application hang analysis. In the case here, when replying to a specific email or forwarding it, Outlook 2003 would become unresponsive. To get an idea of what was happening we ran Process Explorer on the user’s workstation and opened the Outlook.exe process properties. From here, we went to the Threads tab, selected the main OUTLOOK .EXE thread and then took a look at the stack: Read the rest of this entry »

Posted in Troubleshooting | Tagged: , | Leave a Comment »