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Archive for November 14th, 2010

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Posted by William Diaz on November 14, 2010

The complaint: Excel would hang while opening. When it finally did come to life, it would keep getting hung doing almost any task. Often, these issues are troubleshot in a predictable manner: Repair Office, Uninstall Office, Reinstall Office, and, finally, take a shotgun to the user’s Windows profile and blow it away. Personally, I frown on these approaches; they only serve to make the user start from scratch while doing nothing in revealing the problem. Another downside to this approach is you may be dealing with something impacting several users/workstations, each being handled independently of an identical issue by the tech in the next cubicle. And, being that the problem was related to the user profile, specifically in HKCU, it is likely each one would have resulted in a Windows Profile recreation. If you have had to recreate a profile, these can be timely since not all setting’s in today’s large enterprise environments are copied into the roaming profile (think folder exemptions, for example). Read the rest of this entry »

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