I was asked to assist when one of user’s was unable to perform the simple, mundane task of printing a web page in Internet Explorer. Furthermore, they could not even print preview the page. There was no error of any kind and IE simply went on with its business like nothing happened. I started my analysis by running Process Monitor on the workstation, creating a filter in the trace log for iexplore.exe. I then repeated the steps of the user by going to File > Print Preview and then stopped the trace log. There were just over 500 events logged in that one action, small enough that I was quickly able to scroll through it and I some Access Denied results: Read the rest of this entry »
Archive for August 26th, 2010
The Case of the IE Print Failures
Posted by William Diaz on August 26, 2010
Posted in Troubleshooting | Tagged: Internet Explorer, Printing, Process Monitor | Leave a Comment »
Windows Explored 