Windows Explored

Windows 7 includes a neat tool called Problem Step Recorder. The idea here is when the user runs into a reproducible error, they can start the Problem Step Recorder to record the actions that led to the error. After the problem has been produced, the user ends the recorder and the actions are wrapped up into a file that can be sent off to their tech support staff. I am eager to see our users submit incidents to us using this. Read more about here:

http://windows.microsoft.com/en-US/windows7/How-do-I-use-Problem-Steps-Recorder

http://blogs.technet.com/b/askperf/archive/2009/10/21/windows-7-windows-server-2008-r2-problem-steps-recorder.aspx

Video tutorial:

http://technet.microsoft.com/en-us/windows/dd320286.aspx

And on both monitors:

http://blogs.technet.com/b/drey/archive/2010/07/21/windows-7-wednesday-tip-problem-steps-recorder.aspx