Windows Explored

Everyday Windows Desktop Support, Advanced Troubleshooting & Other OS Tidbits

Posts Tagged ‘Internet Explorer’

The Case of the IE Web Page Redirects

Posted by William Diaz on February 28, 2012


One of our techs reported that when trying to go to the home page of a specific website in IE 7-8, they were instead being routed to a slightly different URL. She did some minor troubleshooting by trying the same site from another workstation with no problems. We also tried the same URL and were not able to recreate the problem. We took a few different approaches and after an hour we gave up.

Still curious, I connected after hours to the workstation exhibiting the problem. I started by logging on as a local admin account, which would ensure that domain account policies would not interfere and could be eliminated as a cause, and I was able to reproduce the problem. This was telling because it meant that we were likely dealing with an issue that was workstation specific, not user, otherwise when the tech logged into the other workstation when she tested earlier, her roaming profile would have included the user specific settings, i.e. the suspect setting was not residing in HKCU but instead likely present in HKLM. Earlier tests also further isolated the issue specifically to IE since other browsers were not being redirected.

The breakthrough came when I decided to stop ignoring the site content. The site in question was wageworks.com. Here is the site you should be directed to when you type this into your browser:

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Posted in Troubleshooting | Tagged: | 1 Comment »

A Quick Look at IE 9 Tracking Protection

Posted by William Diaz on February 9, 2012


While visiting my blog the other day, I noticed one of my widgets wasn’t displaying on the sidebar. Instead, it was occupied by a blue “banned” logo image where the Revolver Map should have been:
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I also noticed the same thing in the address bar. Hovering over the icon tells me Some content is filtered on this site:
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HTML Parsing Error

Posted by William Diaz on January 24, 2012


When visiting a web page in Internet Explorer 8 with Windows XP, you might encounter display issues where the web page content does not render. Double-click on the yellow exclamation in the IE status bar to reveal the details behind the script error (unless you already have it set to display automatically by default):
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You may then encounter “HTML Parsing Error: Unable to modify the parent container before the child element is closed (KB927917)Read the rest of this entry »

Posted in Uncategorized | Tagged: | 2 Comments »

Another Adobe “Certificate Authentication Failed”

Posted by William Diaz on January 14, 2012


In an earlier post, I was encountering cases where the latest Adobe Flash Player web installer was intentionally being interrupted during download by a third party web filtering host, which resulted in “Internal error… ABORT: Certificate authentication failed, please re-install to correct the problem. (/0)”.

In my latest encounter, I was asked to look at a friends laptop that produced a similar but shorter error: “Host. Certificate authentication failed
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Posted in Troubleshooting | Tagged: , | 7 Comments »

The Case of the IE Hangs and Missing PNG Images (or Killing Two Birds with One Stone)

Posted by William Diaz on January 9, 2012


The initial issue I was asked to look at started with Internet Explorer failing to gracefully exit. Instead, it would just hang and required manual intervention via the Task Manager to kill the iexplore.exe process. I connected remotely to the workstation and ran Process Explorer so I could examine IE’s threads for anything out of the ordinary. Sure enough, I saw the presence of a .tmp file:
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Posted in Troubleshooting | Tagged: , , , , , | 5 Comments »

Explaining Regsvr32 (Best Efforts)

Posted by William Diaz on January 6, 2012


After a recent upgrade to a non-Windows component, we started a seeing a few complaints of Windows Script Engine issues, manifesting themselves as Internet Explorer issues or the failure to execute VB scripts on the local workstations. After isolating the issue to a problem registry value for VBscript and JScript, the issue was resolved by re-registering these components. In doing so, I became a little curious about the whole regsvr32 process and did a little investigating into what happens when regsvr32 is executed.

For starters, think of an unregistered DLL like a person without an identity. You exist, but without a social security number, an address, or any other official documentation, you’re just not a functional part of society. If you want to work, contribute, or be known, you need to walk into the local social security office and start by getting an SSN (yes, the Windows registry is a bureaucratic institution).

I use Process Monitor to do a simple trace all regvsr32.exe operations1. In the example here, I am going to unregister and then register a module. It doesn’t really matter which one, but I want to use one where the effects of unregistering it are obvious. I start by un-registering jscript9.dll, the Windows Script Engine for Internet Explorer 9. Read the rest of this entry »

Posted in Inside Windows | Tagged: | Leave a Comment »

JScript is not Java (But Kinda Like JavaScript [LiveScript])

Posted by William Diaz on January 5, 2012


Recently, we began seeing a several complaints about missing menus, missing form fields, and search failures in Internet Explorer after a recent upgrade to a component of our AV suite. One of these complaints came to my attention after one of my co-workers also was baffled by missing menus he could not account for in Kronos, an employee time management application that runs in Internet Explorer and relies on the Sun/Oracle Java platform, despite that fact that Java was reinstalled, along with the browser in an attempt to correct.

In all cases, I found that jscript.dll needed to be re-registered to correct. So the question became “Why didn’t installing Java handle that?” The short answer is Jscript is not Java. Jscript can be thought of as an implementation of the Microsoft Windows Script Engine (think VBScript, too). It is based on an open source programming language, ECMAScript, similar to JavaScript (also once known as LiveScript), which was created by Netscape. Some people like to say that MS Jscript was a rip-off of JavaScript, but this doesn’t hold since it is based on open source scripting language.

This Microsoft KB article states “…JScript is a high-performance scripting language designed to create active online content for the World Wide Web. JScript allows developers to link and automate a wide variety of objects in Web pages, including ActiveX controls and Java programs. Microsoft Internet Explorer is designed to interpret JScript embedded into Web pages.”

Anyways, if you are encountering similar issues and are at a loss to explain, try registering this DLL. In Windows XP, this can be done from a command prompt or the Windows Key+R by typing regsvr32 jscript. Read the rest of this entry »

Posted in Inside Windows | Tagged: | 1 Comment »

Exploring IE’s Form Data

Posted by William Diaz on December 22, 2011


A while back I was troubleshooting a user complaint about disappearing form data in Internet Explorer. This provided me a chance to explore some of the internals of IE and how it handles this data. Form data is AutoComplete information that is stored locally on your computer to make it more convenient to input commonly used data into forms in web pages. This information can be username logins, passwords, and other common fields like First Name, Last Name, Address, etc…

To begin, Forms data is enabled or disabled from from Internet Options > Content > AutoComplete:
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Repair Office To Fix Issues With Internet Explorer

Posted by William Diaz on October 12, 2011


In technical support, there is a common knee-jerk reaction when something doesn’t work in Microsoft Office: run a repair of the product or reinstall it. My colleagues have probably spent several hours combined going through this step countless times. Often (often is 99% of time) this fails to resolve whatever issue they are encountering. Over the course of a few years of troubleshooting Office, a repair has only corrected an issue once ( or maybe twice). In our case, it’s the nature of the custom environment that is chock-full-o-add-ins. Other times it is some weird, unexplained element of a document, spreadsheet, or whatever that just doesn’t want to work. Those can be rather complex to figure out sometimes.

That being said, sometimes repairing MS Office fixes issues in areas you might not otherwise think.  For example, I recently setup a small document library in SharePoint, but while trying to edit the files from Internet Explorer some of the tech workstations were reporting the following error: “Windows Internet Explorer – ‘Edit Document’ requires a Windows SharePoint Services-compatible application and Microsoft Internet Explorer 6.0 or greater.”
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Posted in Office, Troubleshooting Tools | Tagged: , , | Leave a Comment »

Unable to Print or Copy and Paste Web Pages

Posted by William Diaz on September 1, 2011


This issue recently came up after a user could no longer print web pages from a site that previously printed fine. The Print Preview and Print options in Internet Explorer rendered a blank page, except for the header and footer information:
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When you encounter this, it is often by design. In IE 8 and IE 9 there is a simple way to check if a web page is has been set to restrict printing. Read the rest of this entry »

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