I find myself working remotely on various issues all the time. Often, it is quite late and there is no line of communication with the affected user (and sometimes the technician that escalated the issue). That was the case recently. I needed to obtain an unpublished secure URL to a login portal to recreate and correct a problem. This information should have been included in the incident but was not. In our IT environment, we enforce “Empty Temporary Internet Files folder when browser is closed” through group policy; additionally, earlier troubleshooting had resulted in the IE History and Cookies being deleted. As a result, I would not be able to go through any of the files stored in the temporary Internet folder to find the URL I was looking for.
Well, that’s not entirely true. Read the rest of this entry »

