I work at a large law firm spread across 3 dozen offices in the US and overseas handling all ranges of Windows desktop and application support issues from our Miami-based technical center. I initially started blogging on my company’s IT SharePoint site to share technical knoweledge and troubleshooting strategies to solve common and the not-so-common issues of the unexplained, odd user requests, and various bits of information about the Windows operating system.
For advanced troubleshooting, I use several utilities for resolving or identifying the unknown, including the Windows Debugging Tools for basic operating system and application crash or hang analysis, SysInternals tools like Process Explorer and Process Monitor, and exploring lesser known areas of the Windows to make sense of it all.
And when I get tired of I.T. all, I let loose @ www.beerbangmovies.com.